Johnson Furniture Warehouse

Tokyo, Tokyo 0 comments
Not resolved

How we got robbed: Z Gallerie grossly misrepresented shipping and restocking fees on a piece of furniture deemed undeliverable by their delivery co.

Before we purchased this furniture called “Aberdeen Cabinet”, we did our due diligence to find and provide all the information about measurements and shipping. We planned to have it in our second floor bedroom and knew that the only way to take it there is via the large second floor window. The measurements were within the window width. We contacted Elite Delivery who is responsible for shipping about hoisting this furniture through the second floor window. We were told that they would send a manager to check the site before they do it. If it deemed deliverable, they will do it, but we will pay extra for the work. If it deemed undeliverable, we won’t get charged. The Berkeley store salesman gave us the same statement before we made the purchase.

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